Frequently Asked Questions
What is your return policy?
DildooftheDay.com and DOTD LLC offer ABSOLUTELY NO RETURNS. If you feel that you have received the wrong product please contact us at sales@dildooftheday.com
What is the cost of shipping?
The shipping cost is a fixed $5.00 per item.
Who is DOTD LLC?
We are a DBA for a number of retail and service based websites including DildooftheDay.com.
When will the next product be up for sale?
The product is for sale for a 24 hour period or when it sells out whichever comes first. The next item will be here tomorrow
Why can't I enter my Credit Card information?
If you are using IE 9, we are aware of a problem and are working to find a solution. We have not experienced this issue with other browsers or earlier versions of IE. If you are having problems placing an order please click the contact us section at the top of the page and we will gladly place the order manually for you. Please tell us if you are using any browser other than IE 9 so we can resolve the issue in a timely manner.
What is this mystery box thing?
It is exactly what you think. You are buying a box of unknown goodies. We buy a tremendous amount of toys to get you the best deals. We have to have enough on hand to honor your purchases. Sometimes we buy too much and sometimes we get 1 off deals where there is not enough product to make it a daily deal. So we hold it back for these infrequent Mystery Box Sales. If you are lucky enough to get a box we know our box will satisfy yours.
How does the Free Day work?
I think this is somewhat self explanatory. Our cost to ship each item is generally between 3-15 bucks so we simply charge you $5 per Free Day item purchase. We are losing money on every sale to generate site traffic and with the hope you come back and buy again. Additionally we normally ship within 2 weeks of the purchase of an item… Free Day is an exception. Items are shipped 3-4 weeks (20-30 days) after purchase. Why is it that we ship these so late??? It is simple since we are losing money on this sale and most of our customers quickly become repeat customers. We are hoping that you buy again and we can combine shipment of your next purchase with the Free Day item thus saving us money on shipping costs (We lose less money this way). We hope you understand that we use the Free Day as marketing...we would also like to minimize our losses on this sale. The items shipped are completely up to our sales and shipping department. Items pictured on the site during the Free Day are strictly for illustrative purposes.
Why did my order ship with someone else's at my house?
Because shipping is expensive! We simply combine orders that are shipping to the same address. Why...because to be a price leader we need to reduce expenses to keep our costs ultra competitive. We also must do it in a way that does not negatively impact service.
You have great deals but what if I want something very specific?
We want to hear from you! We have a custom order tab at the top of the page. Many of our customers want to use our bulk buying capabilities to receive substantial discounts on their favorite toys. Whether you are looking for Fetish, Anal, Standard Dildos, Clothing, or any other adult toy we work with many suppliers to ensure a wide selection. Some of our best daily deals are suggestions from users like you.
Is that price a misprint?
I hope not! We get great prices based on our sales volume.
How long does it take to get my stuff?
Wow that is tough one! Our shipments are sent in 30 days or less. When the shipment is sent an automated message will be sent confirming that this task has been completed. If you do not get an e-mail confirming our shipment and it has been 30 days or longer please contact us. Most of our customers will receive their order in 30 days or less. We will notify you if there is a delay on our end. Rest assured that customer service is very important to us. We have always taken care of our customers.
I live in Canada anything I should know before I buy? Canadian Shipping Issues and Fees.
We are not currently shipping to Canada. When we do the following policies will again be in force.
Any shipment going into Canada valued at 20.01 will have fees assessed by customs and brokerage. Our prices do not include Duties, Taxes, or Brokerage fees.
I do not live in the USA may I buy?
Our system will occassionally process the transaction. Unfortunately we do not ship internationally at this time and all international transactions will be cancelled and refunded.
What if I have additional questions?
Feel free to click on the contact us section at the top of this page.
